Terms of Service

of the online store tiarashop.eu

Last updated: 01.06.2026

I. GENERAL PROVISIONS

Art. 1. These Terms of Service govern the relationship between the Merchant (full details in Art. 5 below), operator of the online store at tiarashop.eu, and the users/customers of the online store (hereinafter “User” or “Customer”) in connection with the purchase and sale of goods through the Site.

Art. 2. By accessing and browsing the Site, users agree to be bound by these Terms of Service and all subsequent amendments to them, and undertake to comply with them. If you do not agree to these Terms, you may not access the Site or use any services.

Art. 3. These Terms of Service have been prepared in accordance with Regulation (EU) 2016/679 (GDPR), applicable EU consumer protection law and the applicable national legislation.

Art. 4. (Governing law and jurisdiction) Contracts concluded through the online store with consumers are governed by the mandatory consumer protection provisions of the country of the consumer’s habitual residence. Where the consumer resides in the European Union, the mandatory consumer protections of their EU Member State apply. Disputes may be referred to the competent court or to an alternative dispute resolution body (see Art. 21).

II. MERCHANT DETAILS

Art. 5. Merchant of the online store (hereinafter “Merchant”, “Seller” or “the Company”):

• Name: TG International Corporation (registered company, IBC No. 229622)
• Online store: tiarashop.eu
• Contact email: info@tiarashop.eu

The Company operates within the European Union through its EU representative, whose details are available upon request at info@tiarashop.eu.

III. DEFINITIONS

Art. 6. For the purposes of these Terms of Service:

• “Online store” is the website tiarashop.eu, through which the Merchant offers goods for distance sale.
• “User”/”Consumer” is any natural person who acquires goods for purposes outside their trade or profession.
• “Goods” are any movable items offered for sale through the online store – women’s lingerie, swimwear, bodysuits, men’s underwear, tights, socks and similar articles.
• “Order” is the User’s electronic statement for concluding a distance contract with the Merchant.
• “Distance contract” is a contract concluded between the Merchant and the User within an organized distance selling system, without the simultaneous physical presence of both parties.

IV. REGISTRATION AND USER ACCOUNT

Art. 7. (1) Orders can be placed either with registration of a user account or without registration (guest order).

(2) Upon registration, the User provides the following data: first and last name, email address, password, delivery address, contact telephone.

(3) The User undertakes to provide accurate and current data. The Merchant is not responsible for non-fulfilment of an order due to inaccurate data provided by the User.

(4) The User is responsible for maintaining the confidentiality of their password and for all actions performed through their account.

(5) The User may delete their account at any time by sending a request to info@tiarashop.eu.

V. ORDERS AND CONCLUSION OF CONTRACT

Art. 8. (1) To place an order, the User:

• selects the desired goods, size and quantity;
• adds them to the shopping cart;
• proceeds to the checkout page;
• fills in delivery and billing details;
• selects a payment method;
• confirms the order by accepting these Terms of Service and the Privacy Policy.

(2) Before final confirmation of the order, the User is able to review and correct all entered data.

Art. 9. (1) The distance sale contract is deemed concluded at the moment the User receives confirmation of the order from the Merchant at the email address they provided.

(2) The Merchant reserves the right to refuse to fulfil an order in the following cases:

• lack of availability of the ordered goods;
• incomplete or inaccurate delivery data;
• reasonable suspicion of fraud;
• inability to contact the User to clarify details.

(3) In case of refusal of an order, the Merchant immediately refunds any amounts paid.

VI. PRICES AND PAYMENT

Art. 10. (1) All prices in the online store are shown in euro (EUR) and include all applicable taxes and fees, except for explicitly stated delivery costs.

(2) The delivery cost is calculated and shown to the User before final confirmation of the order.

(3) For international orders, the User may be liable for import duties, customs charges or local taxes levied by the destination country. These are not included in the price and are the responsibility of the User.

Art. 11. (1) Payment for orders is made by bank card (Visa, Mastercard) through a secure payment system (Stripe).

(2) The Merchant does not store and has no access to the bank card data of Users. All payment processing is carried out by a licensed payment operator in accordance with PCI-DSS security standards.

(3) When paying by card, the amount is charged to the User’s account at the moment of order confirmation.

Art. 12. (1) Upon a successful order, the User receives an electronic document for the purchase made.

(2) If the User wishes an invoice to be issued, they must provide the necessary details before finalizing the order.

VII. DELIVERY

Art. 13. (1) Deliveries are made both domestically and internationally through a licensed courier.

(2) The delivery time depends on the destination and the courier’s service, and is indicated to the User before order confirmation. Domestic deliveries are typically fulfilled within 1–2 business days; international delivery times vary by destination.

(3) The delivery time may be extended due to circumstances beyond the Merchant’s control – adverse weather conditions, public holidays, customs processing, force majeure. In such cases, the User is notified by email.

Art. 14. (1) Upon delivery, the User (or a person authorized by them) must:

• inspect the parcel;
• where a signature is required by the courier, sign the delivery note upon acceptance;
• upon finding visible damage or discrepancies, refuse acceptance or record the discrepancy in the delivery note.

(2) Signing the delivery note without remarks is considered acceptance of the goods in good condition.

VIII. RIGHT OF WITHDRAWAL

Art. 15. (1) A consumer in the European Union has the right to withdraw from the distance contract within 14 (fourteen) days from the date of receipt of the goods, without stating a reason and without owing compensation or penalty, in accordance with EU consumer protection law.

(2) The detailed conditions and procedure for exercising the right of withdrawal are described in the Return, Exchange and Complaints Policy, which is an integral part of these Terms of Service.

Art. 16. (1) In accordance with EU consumer law, the right of withdrawal does not apply to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.

(2) This exception applies to the following goods from the online store’s assortment:

• lower parts of lingerie (panties, thongs, briefs, boxers)
• lower parts of swimwear
• bodysuits (due to contact with the intimate area)
• tights and socks

if the hygiene sticker/seal has been removed or the packaging has been unsealed.

(3) For goods such as bras, swimwear tops and nightwear, the right of withdrawal applies in full, subject to the requirements described in the Return, Exchange and Complaints Policy.

IX. COMPLAINTS AND GUARANTEES

Art. 17. (1) The User has the right to file a complaint in case of non-conformity of the goods with the contract, in accordance with applicable EU consumer protection law.

(2) A complaint may be filed within 2 (two) years from the date of delivery of the goods.

(3) The detailed conditions and procedure for complaints are described in the Return, Exchange and Complaints Policy, which is an integral part of these Terms of Service.

X. DATA PROTECTION

Art. 18. (1) The Merchant processes the personal data of Users in accordance with Regulation (EU) 2016/679 (GDPR) and the Privacy Policy of the online store.

(2) The Privacy Policy is published on the Site and contains detailed information about the purposes and legal bases of processing, the rights of data subjects and retention periods.

XI. INTELLECTUAL PROPERTY

Art. 19. (1) All elements of the online store tiarashop.eu – design, texts, images, logos, graphics, trademarks – are subject to intellectual property rights and are protected by applicable law.

(2) The reproduction, distribution, modification or use of any content from the Site without the express written consent of the Merchant is prohibited.

XII. USER COMMENTS AND SUBMISSIONS

Art. 20. (1) If you send us creative ideas, suggestions, proposals, reviews or other materials (collectively, “comments”), whether online, by email or otherwise, you agree that we may edit, copy, publish, distribute, translate and use them in any medium without restriction and without obligation to keep them confidential, to pay compensation, or to respond.

(2) You agree that your comments will not violate the rights of any third party and will not contain unlawful, abusive, defamatory or obscene material, or any malicious code. You are solely responsible for the comments you make and their accuracy.

(3) We may, but are not obligated to, remove content that we determine, in our sole discretion, to be unlawful, offensive or otherwise objectionable.

XIII. PROHIBITED USES

Art. 21. You are prohibited from using the Site or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations, rules or laws; to infringe our or others’ intellectual property rights; to harass, abuse, defame or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect or track others’ personal information; to spam, phish, crawl or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Site. We reserve the right to terminate your use of the Service for violating any of these prohibited uses.

XIV. THIRD-PARTY LINKS AND TOOLS

Art. 22. (1) The Site may contain links to third-party websites that are not affiliated with us. We are not responsible for their content or accuracy and bear no liability for any third-party materials, products or services. Please review the third party’s policies before engaging in any transaction with them.

(2) Any third-party tools accessible through the Site are provided “as is” without warranties. Your use of such tools is entirely at your own risk.

XV. LIABILITY

Art. 23. (1) The Merchant exercises due care for the correct presentation of goods, prices and conditions on the Site. Minor differences in color shades are possible due to the characteristics of different device displays and are not considered non-conformity.

(2) The Merchant is not liable for damage caused by improper use of the purchased goods in violation of the care and use instructions.

(3) The Merchant is not liable for temporary unavailability or interruption of the Site due to technical maintenance or circumstances beyond its control.

(4) Nothing in these Terms limits or excludes the Merchant’s liability where such limitation or exclusion is not permitted by the mandatory consumer protection law applicable to the User.

XVI. OUT-OF-COURT DISPUTE RESOLUTION

Art. 24. (1) In the event of a dispute between the User and the Merchant, the parties shall seek an amicable resolution through negotiation.

(2) Consumers residing in the European Union have access to alternative dispute resolution bodies and to the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

(3) Consumers may also refer to the competent consumer protection authority in their country of residence.

XVII. GOVERNING LAW

Art. 25. These Terms of Service are governed by applicable law, provided that consumers retain the protection afforded to them by the mandatory provisions of the law of their country of habitual residence, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I) for consumers resident in the EU.

XVIII. CHANGES TO THE TERMS OF SERVICE

Art. 26. (1) The Merchant reserves the right to amend these Terms of Service at any time, with the updated version published on the Site.

(2) Changes take effect from the date of their publication.

(3) Orders already placed are subject to the Terms of Service in force at the time the order was submitted.

XIX. FINAL PROVISIONS

Art. 27. (1) If any provision of these Terms of Service is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions.

(2) For all matters not settled by these Terms of Service, the applicable legal provisions apply.

XX. CONTACT

Art. 28. Questions regarding these Terms of Service should be sent to info@tiarashop.eu.