Frequently Asked Questions
Shipping Information
When will my order be shipped?
We process all orders within 1 business day. Once your order is dispatched, you will receive a confirmation email with a tracking number.
Orders placed after 1:00 PM on weekends will be processed on the next business day.
How long does delivery take?
- Express shipping delivery times after you receive tracking details:
- Europe: 1 – 3 business days
- USA: 2 – 4 business days
- All Other: 2 – 5 business days
- Standard shipping delivery times after you receive tracking details:
- Europe: 3 – 8 business days
- USA: (not available) 8 – 15 business days
- All Other: 12 – 21 business days
How much does shipping cost?
- Free DHL Express shipping worldwide for orders over €200.
- For orders under €200, a flat shipping fee applies.
- Europe: Standard Shipping €9 | DHL Express €20
- USA: DHL Express €25
- All Others: Standard Shipping €10 | DHL Express €29
Can I change my shipping address after dispatch?
Address changes after shipping are only possible for orders sent via express delivery (DHL). Please contact us immediately if you need to update your address for an express shipment.
Return & Exchange Policy
We want you to love your purchase, but if something isn’t right, you can return it within 30 days of delivery, provided the item is unused, unwashed, and in original condition.
Return Eligibility:
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Return requests must be submitted within 30 days of receiving your order.
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Items must be in original, unworn condition with tags attached.
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Customers cover return shipping costs.
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Refunds, store credits, or exchanges are available.
What You Can Choose:
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Refund to your original payment method (processed within 7 business days after approval).
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Store credit issued via email (within 1 business day after we receive your return).
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Product exchange shipped within 1 business day after receiving your returned item.
How to Start a Return?
Email us at info@tiarashop.eu or use the contact form on our website. We’ll send you instructions to return your item to our returns center in Stara Zagora, Bulgaria.
After We Receive Your Return:
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If you requested store credit, a unique code will be emailed to you.
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Exchanges and store credits are processed within 1 business day.
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Refunds take up to 7 business days to be issued to your original payment method.
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Replacement items are shipped within 1 business day with tracking details emailed.
General Questions
What payment methods do you accept?
We accept credit/debit cards (American Express, Mastercard, Visa) and digital payments such as Apple Pay and Google Pay.
Are there taxes or customs duties?
No. For orders shipped to the United States, all customs duties, taxes, and import fees are fully covered by us — your package will be delivered directly to your door with no extra costs or paperwork.
For orders outside the U.S., we declare all parcels as gifts with low value, so they normally do not incur any additional customs charges. In the rare case that customs clearance is required, we handle the process to ensure a smooth and hassle-free delivery.
Can I change or cancel my order?
You can adjust or cancel your order before it ships. Orders are processed within 1 business day. Once you receive a tracking number, changes or cancellations are no longer possible. Contact us at info@tiarashop.eu or via our contact form for assistance.
Do you have a size guide?
Yes, a detailed size guide is available on each product page. For more help, contact our customer service at info@tiarashop.eu or through our website.
Where are your products made?
All our products are manufactured in Stara Zagora, Bulgaria. We maintain high quality control standards and use premium materials.
How can I get more help?
Use our AI assistant, email info@tiarashop.eu, or contact us via the website form.